Terms and Conditions

Terms and Conditions

Welcome to www.lalobster-cantov.com.

These Terms and Conditions ("Terms") apply to the use of our website and the purchase of products. By accessing or using our site, you agree to comply with these Terms. If you do not agree, please refrain from using our website.

1. Company Information

This website is operated by La Lobster Canto V, with registered office in Italy, Via Gallarate 131, 20151 Milano (MI) and VAT Number 04090820129.

2. Access to the site and User account

  • Minors or people below 18 years old are not allowed to use this website.
  • To access certain features such as placing orders or tracking purchases, users may need to create an account.
  • Users must provide accurate and complete information, particularly email address.
  • Users are responsible for keeping their account credentials secure.
  • In case of suspected unauthorized access, please contact us.
  • We reserve the right to suspend or terminate accounts for fraudulent activity or violation of Terms.
  • Users can delete their account by contacting us.

3. Products Information

We strive to provide accurate product descriptions and images. Minor variations in color, texture, or shape may occur due to display settings or artisanal production. These are not considered defects but characteristics of handmade ceramics.

All products are subject to availability. We reserve the right to modify or discontinue items at any time without notice.

4. Pricing and Payment

  • Prices are in Euro (€) and include VAT for EU orders.
  • We do not ship outside the EU.
  • Accepted payment methods: Visa, Mastercard, PayPal.
  • Prices may change, but confirmed orders will not be affected.
  • Taxes and duties are the responsibility of the customer.

5. Shipping and Delivery

  • Shipping fees are calculated at checkout.
  • Estimated delivery: 1–3 business days (excluding production time).
  • Delays may occur due to customs, holidays, or unforeseen events.
  • We are not liable for delays by carriers or customs.

6. Returns and Refunds

  • EU customers have 14 days to withdraw from the purchase under Directive 2011/83/EU.
  • Items must be unused, undamaged, and in original packaging.
  • Custom or personalized items are non-refundable unless defective.
  • Handcrafted variations are not defects and are non-returnable.
  • Return shipping costs are the customer’s responsibility.
  • No exchanges; only refunds.
  • Refunds processed within 30 business days after inspection.
  • To initiate a return, contact us with your order details.

7. Intellectual Property

All content (logos, images, text, graphics) is the property of La Lobster Canto V. Unauthorized use is prohibited.

8. Limitation of Liability

  • We are not liable for minor deviations in product appearance.
  • We are not responsible for shipping delays or external issues.
  • Our liability is limited to the product purchase price.

9. Disclaimer of Warranties

All products are provided "as is" and "as available" with no warranties, express or implied. We do not guarantee the website will always be error-free or accurate.

10. Governing Law and Jurisdiction

These Terms are governed by Italian law, including legislative decree no. 206/2005 and decree no. 70/2003 on e-commerce.

11. Contact Information

For questions or support, please contact us.

12. Additional Clauses

  • Discounts and coupons cannot be combined unless specified.
  • We reserve the right to moderate or remove inappropriate reviews.
  • We are not responsible for content on external websites linked from our site.